When you’re aware of the refund process on the airline you’re travelling to, it does offer peace of mind. United Airlines refund policy is not so difficult to understand but it will require going through the fine print. In our HolidayGlobes blog, we will discuss the complexities of United Airlines refund process.
Are all Tickets Refundable on United Airlines?
You will be able to seek a refund for tickets booked on the website and United app, United city ticket offices, airport ticket counters or through the customer contact center. If you have got your ticket from a travel agent, you will have to approach the travel agency. You should know that not all tickets on United Airlines are refundable. Take a look at the refundability of tickets on United.
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Basic Economy tickets cannot be changed but you seek a refund on them.
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Tickets booked with Money and miles can be refunded but they cannot be changed.
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Tickets purchased using e-certificates cannot be refunded.
Are you facing an issue with a refund? You can call United Airlines customer service at 0845-607-6760. At HolidayGlobes, we have travel experts to put you on the right track when you call us at +44-203-657-6653.
Am I Supposed to pay a Cancellation Fee for Refunds?
If you’re confused about whether you’ll be asked to pay for a cancellation, you should be aware of the 24-hour booking policy of United. Here is how you qualify for fee-free cancellation.
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The flight should be one week away from the time of booking.
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The cancellation must be done within 24 hours of the ticket booking.
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You cannot cancel a ticket partially which means you need to strike off all the reserved persons on the ticket.
What Happens if my United Ticket is Non-Refundable?
You can seek a refund for all items you’ve purchased. All the purchases are linked to your reservation. This makes tracking all the payments you made on the travel easy. When tickets are non-refundable, you’ll be eligible for credits. These flight credits can be used for making future bookings. Here is how you can find the credits you have making booking a ticket.
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Log in to your Mileage Plus account to know the credits you have.
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When checking out, you’ll required to apply these credits for making the reservation.
How can I Track the Status of my Refund?
Refunds will usually take 7 days unless you want cash, check or electronic certifications. Then, the processing time can be up to 20 days. United Airlines makes tracking of the refund easy. You will need at least one of the below details for tracking the status of your refund.
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Refund tracking number - The customer support will provide you a unique number for tracking the refund status.
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Document number - If you used travel credits you need to enter the document number.
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Ticket number - The 13-digit ticket number on United starts with 016.
Remember that you can address most of your issues by following the directions on United website. In some situations, you can call United Airlines phone number, 0845-607-6760. Our travel experts are also aware of United policies. We will connect you with one of them when you call us at +44-203-657-6653.